Privacy Policy

Privacy Policy
Last Updated: June 4, 2025

Welcome to the Extreme Roofing Solutions, LLC roofing quote web application at https://quotes.ersroof.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service. By using the Service, you consent to the practices described in this policy.

1. Information We Collect
We collect the following types of information:

  • Personal Information: When you request a roofing quote, create an account, or continue as a guest, we may collect your name, email address, company name, physical address, phone numbers, roof measurements, material preferences, and payment information (if applicable). User identity data for account creation is managed by Firebase Authentication (for Google Login) and not stored on our servers.

  • Quote Data: We store data related to your roofing quotes (e.g., measurements, material preferences, cut lists, aerial measurements) on our self-hosted server.

  • Usage Data: We automatically collect information about how you interact with the Service, such as your IP address, browser type, device information, pages visited, and timestamps.

  • Cookies and Tracking: We use cookies and tracking tools for marketing purposes and to improve user experience. You can manage cookie preferences via your browser settings.

  • Third-Party Authentication: If you use “Sign in with Google,” we collect data provided by Firebase Authentication (e.g., name, email) to facilitate account access, stored by Google, not on our servers.

  • Future Features: If we introduce new features (e.g., user reviews, referral programs, third-party integrations), we may collect additional data, such as user-generated content, referral contact details, or data shared with integrated platforms, as disclosed at implementation.

2. How We Use Your Information
We use your information to:

  • Generate and deliver roofing quotes for materials (provided by ERS Metals) and labor for roof installation (provided by ERS Installations) via email or PDF download.

  • Communicate with you about your quote, services, or inquiries, including marketing emails (with your consent, where required).

  • Process payments through third-party processors (e.g., Zoho, Stripe, Forte) if you proceed with a quote.

  • Operate and manage future features, such as user reviews, referral programs, or third-party integrations, as applicable.

  • Improve and optimize the Service, including troubleshooting and analytics.

  • Comply with legal obligations or respond to legal requests.

3. How We Share Your Information
We may share your information with:

  • Service Providers: Third-party vendors, including Zoho (CRM software), Stripe and Forte (payment processors), and Compass Metals (roofing supplier, receiving project specifications like roof measurements, material preferences, cut lists, and contact info like name and address), subject to confidentiality agreements.

  • Future Integrations: If we introduce third-party integrations (e.g., with platforms like HomeAdvisor), we may share relevant data (e.g., contact info, project details) with those partners, as disclosed at implementation.

  • Firebase Authentication: For “Sign in with Google,” user identity data is managed by Google’s Firebase, compliant with ISO 27001 and SOC 2, and not stored on our servers.

  • Legal Authorities: If required by law or to protect our rights, safety, or property.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
    We do not sell your personal information to third parties.

4. Your Rights and Choices
You have the right to:

  • Access, correct, or delete your personal information (e.g., quote data) by contacting us at info@ersroof.com. For user identity data managed by Firebase, you may need to contact Google directly.

  • Opt out of marketing communications by following unsubscribe instructions in our emails or contacting us.

  • Disable cookies through your browser, though this may affect Service functionality.

  • Manage data shared through future features (e.g., opting out of referral programs), as disclosed at implementation.

5. Data Retention
We retain quote data (e.g., measurements, material preferences, cut lists, aerial measurements) indefinitely on our self-hosted server to support our business operations, unless you request deletion by contacting us at info@ersroof.com. User data (e.g., name, email) is ephemeral and not persistently stored on our servers, except as managed by Firebase Authentication for Google Login. We will delete your quote data promptly upon request, subject to legal or contractual obligations.

6. Data Security
The Service is hosted on our own secure servers and served over HTTPS using a TLS certificate from Let’s Encrypt, ensuring all traffic between your browser and our server is encrypted in transit. User identity for Google Login is managed by Firebase Authentication, hosted by Google and compliant with ISO 27001 and SOC 2. We store only quote data on our servers, protected by industry-standard measures, including secure servers and encryption. We comply with applicable standards, such as PCI DSS, for payment processing through third-party providers (Zoho, Stripe, Forte). If we transition to a third-party hosting provider (e.g., AWS) in the future, we will ensure equivalent or enhanced security measures. However, no system is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy
Our Service is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe we have such data, contact us at info@ersroof.com.

8. Accessibility
We strive to make the Service accessible to all users, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA). If you encounter accessibility issues, please contact us at info@ersroof.com.

9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, including new features, data retention, or security measures, or legal requirements. We will notify you of significant changes via email or a notice on the Service. Please review this policy periodically.

10. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Extreme Roofing Solutions, LLC
12574 Flagler Center Blvd, Suite 101 PMB1016
Jacksonville, FL 32258, United States
Email: info@ersroof.com
Phone: 904-206-8316